Shipping FAQs


Order tracking

 

After placing an order with us, you will receive an order number on our checkout page as well as by email (check your junk/spam folder if not and whitelist [email protected]). If your order is placed before cut-off time (i.e. 9 a.m +4 GMT), it will be dispatched the same day else the next working day. Once processed by us, your order will then be picked up from our warehouse by our corresponding courier partner and shortly after, you will receive an AWB # (Air Way Bill). Following this, you can visit our courier partner's website and enter the issued AWB Number to track your order. If you don’t see full updates for over 24 hours after the AWB is issued, please contact us via email: [email protected] or Tel: +971 52 235 8800 during our business hours and we will be glad to assist you.

 

*No Solutions Allowed On International Orders | *All orders to the USA require a prescription copy

 

Country 

Delivery Time

Shipping Charges

Tax During Checkout

Tax & Duties During Delivery

Payment Options

United Arab Emirates

1-2  Business Days

Free Delivery

0%

0

Cash On Delivery, Credit/Debit Card or Paypal

Saudi Arabia

4-5  Business Days

Free on SAR 375 spend or more. Alternatively, there will be a shipping fee of SAR 24

0%

To be collected during delivery as per local Tax & Customs rates

 Cash On Delivery (Additional SAR 11),
Credit/Debit Card or Paypal(0 Processing Fee) 

Bahrain, Kuwait, Oman, Egypt

4-5  Business Days

Free for USD 99 spend or more. Alternatively, there will be a shipping fee of USD 10

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

USA(Prescription required)

4-5  Business Days

Free on USD 99 spend or more. Alternatively, there will be a shipping fee of USD 10

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Canada

4-5  Business Days

Free on USD 99 spend or more. Alternatively, there will be a shipping fee of USD 12

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

United Kingdom & Ireland

4-5  Business Days

Free on £ 85 spend or more. Alternatively, there will be a shipping fee of £ 7

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

 

Austrailia & New Zealand

 

4-5  Business Days

Free on USD 99 spend or more. Alternatively, there will be a shipping fee of USD 12

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Denmark,  Germany, France, Italy, Sweden, Netherlands

4-5  Business Days

Free on USD 99 spend or more. Alternatively, there will be a shipping fee of USD 9

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

 Andorra, Austria, Belgium, Finland,
Greenland, Luxembourg, Norway, Poland

4-5  Business Days

Free on USD 99 spend or more. Alternatively, there will be a shipping fee of USD 9

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Croatia
Czech Republic,
Estonia
Ukraine, Turkey

5-7 Business Days

USD 12

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Hungary, Iceland, Latvia,
Liechtenstein, Lithuania,
Malta, Monaco

5-7  Business Days

Free on USD 99 spend or more. Alternatively, there will be a shipping fee of USD 10

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

India, Pakistan

5-7  Business Days

Free on USD 99 spend or more. Alternatively, there will be a shipping fee of USD 10

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Japan, Hong-Kong, Macau, Singapore, Thailand

5-7  Business Days

Free on USD 99 spend or more. Alternatively, there will be a shipping fee of USD 10

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Malaysia, Philipines, South Korea, Indonesia

5-7  Business Days

Free on USD 99 spend or more. Alternatively, there will be a shipping fee of USD 10

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

China

5-7  Business Days

USD 12

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Ethiopia, Kenya,

Tanzania & South Africa 

5-7  Business Days

USD 12

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Morocco

5-7  Business Days

USD 15

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Argentina, Colombia, Chile

7-8 Business Days

USD 20 

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

 

 

                                                       

 

Delivery time

UAE orders expected delivery times range between 1-2 business days after placing the order for Colour Lenses Without Prescription. International orders require anywhere between 4-7 business days. Please bear in mind that these are average delivery durations. It is important that you respond to phone calls from Hub Lenses or our trusted courier partners for address verification and arranging of delivery. Please note that all our estimations and there may delay in cases such as during sale periods or customs delays. Our Business hours are 9 a.m to 6 p.m Saturday through to Thursday except for public holidays.

 

Delivery Locations

Hub Lenses is located in Dubai, UAE and delivers to metropolitan areas of countries worldwide including UAE, SA, US, UK, IE, FR, DE, ES, AU, NZ, ZA, EG, SG and much more across the globe. Unfortunately, there are a number of places beyond the city limits of the locations listed on our courier partners website that we are not able to deliver to. In this case, you will be required to collect your shipment from the nearest branch. These locations can be found on the courier's page "delivery locations within city limits" or by contacting the courier's local customer care contact no. mentioned on their website. When your order is shipped, you will receive an email with your shipment details. These messages will contain your Airway Bill Number which will be a string of numbers e.g. 3992789952. This number can be used to track your shipment on the courier’s website. For more information about dispatched orders, you may refer to the help-line number mentioned on the website of the courier through which your order is shipped. If none of the above is working for you, please don't hesitate to get in touch with us by emailing at [email protected] or calling us on +97152 235 8800.

*Please note at the time of delivery, the courier will require identification for security purposes. Only government issued IDs will be accepted, i.e Emirates ID or equivalent National ID, driving license or original passport).


Order Changes

If you need to change your delivery address, add to your current order, or are experiencing unusual difficulty placing an order, you can either call one of our friendly customer service team representatives on +971 52 235 8800 or send an email to [email protected] and we'll get back to you.

You may cancel your order at any time before the order has been shipped from our warehouse without reason. Please send our customer care team an email at [email protected] and share your order number as well as a request for cancellation. Once you've received an Air Way Bill # implying that your order has been collected by our courier, the cancellations will not be accepted. Please note that orders Toric(For Astigmatism) or Multifocal Lenses may NOTbecancelledoncecreate as they are custom made to suit your requirements.

 

Shipping Charges

Deliveries within the UAE are all free of charge.

Free Express Shipping to GCC & Egypt  (excluding tax & customs charges) with a minimum spend of USD 85. Alternatively, there will be a shipping charge(excluding Tax & Customs charges) of USD 9-10.

The majority of international customers outside the GCC will be can avail of free shipping(excluding Tax & Customs charges) with a minimum spend of USD 85. Alternatively, there will be a shipping charge(excluding Tax & Customs charges)  of USD 7 - USD 20 depending on the country of delivery.


*Hub Lenses credit cannot be used to cover any service fees, shipping fees and additional tax and/or customs charges levied by the courier company. Hub Lenses prices cover the cost of the items only.*

Shop at ease as we provide a warranty on all products sold. We offer a return option of orders claimed within a period within 3 days of receiving the product provided the lenses are sealed, unopened, in good condition in their original packaging. In this case, however, you will have to bear any cost of transportation, tax, customs charges involved or handling fees.

*We do NOT provide a return option on prescription lenses are they are custom made to suit your requirements.

We guarantee that all our products sold are genuine and purchased from authorized distributors.

 

Shop at ease as we provide a warranty on all contact Lenses.

Need to return or exchange your lenses? Not a problem, We offer a free return option within a period within 7 days of receiving the product provided the lenses are sealed, unopened, in good condition in their original packaging. We will only charge, you will have to bear any cost of shipping or if applicable tax, customs charges or handling fees.

We guarantee that all our products sold are genuine and purchased from authorized distributors.

 

Cancellations

Hub Lenses provides absolutely FREE cancellations on all our lenses that provided they have NOT been shipped. If shipped, we will consider it a return and only charge shipping or handling charges.

 

Manufacturing Defects

If you experience a manufacturing defect in either of your lenses, please contact us within 7 days of receiving the product for a free like-for-like exchange.


You may be asked to provide your receipt for verification and clear details explaining the issue.

Once your feedback is assessed, you will receive an email from us confirming your like-for-like swap provided the issue is categorized as a manufacturing defect. 

 

Disclaimer

*Hub Lenses does not take responsibility for the health of your eyes. Please consult with your eye doctor before making purchases on Hub Lenses. Any technical information regarding contact lenses provided below is not to be used before consulting with your eye practitioner.

If your eyes are experiencing a hurting sensation, pain, discomfort, irritation, redness, itching, swelling, blurriness or loss of vision, please take off your contact lenses immediately and contact your eye doctor.


Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only.


Although we have made every effort to display the colours accurately, we cannot guarantee that a device & display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images, all sizes, weights, capacities, dimensions and measurements indicated on our website are approximate only.

The product you receive when applied to your eyes may appear differently to the image shown on the website. You will need to take into consideration the natural colour of your eyes before choosing to buy contact lenses from us.

We accept no responsibility or liability to you for your lack of suitability to wear contact lenses as detailed in the contact lens specification, for your overall suitability to wear contact lenses or your use of any products ancillary to the wear and use of contact lenses by you.

Feel free to contact us with any further questions you may have. Thank you for choosing Hub Lenses :)