Return policy

Shop at ease as we provide warranty on all contact Lenses.

Need to return or exchange your lenses? Not a problem, We offer a free return option within a period within 7 days of receiving the product provided the lenses are sealed, unopened, in good condition in their original packaging. We will only charge, you will have to bear any cost of shipping or if applicable tax, customs charges or handling fees.

We guarantee that all our products sold are genuine and purchased from authorized distributors.

Cancellations

Hub Lenses provides absolutely FREE cancellations on all our lenses that provided they have NOT been shipped. If shipped, we will consider it a return and only charge shipping or handling charges.

Manufacturing Defects

If you experience a manufacturing defect in either of your lenses, please contact us within 7 days of receiving the product for a free like-for-like exchange.


You may be asked to provide your receipt for verification and clear details explaining the issue.

Once your feedback is assessed, you will receive an email from us confirming your like-for-like swap provided the issue is categorized as a manufacturing defect. 

 

Disclaimer

*Hub Lenses does not take responsibility for the health of your eyes. Please consult with your eye doctor before making purchases on Hub Lenses. Any technical information regarding contact lenses provided below is not to be used before consulting with your eye practitioner.

If your eyes are experiencing a hurting sensation, pain, discomfort, irritation, redness, itching, swelling, blurriness or loss of vision, please take off your contact lenses immediately and contact your eye doctor.

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only.

Although we have made every effort to display the colours accurately, we cannot guarantee that a device & display of the colours accurately reflect the colour of the products. Your product may vary slightly from those images, all sizes, weights, capacities, dimensions and measurements indicated on our website are approximate only.

The product you receive when applied to your eyes may appear differently to the image shown on the website. You will need to take into consideration the natural colour of your eyes before choosing to buy contact lenses from us.

We accept no responsibility or liability to you for your lack of suitability to wear contact lenses as detailed in the contact lens specification, for your overall suitability to wear contact lenses, or your use of any products ancillary to the wear and use of contact lenses by you.

Feel free to contact us with any questions you may have. Thank you for choosing Hub Lenses