Return policy

Shop at ease as we provide warranty on all contact Lenses.

We offer a return option of orders claimed within a period within 7 days of receiving the product provided the lenses are sealed, unopened, in good condition in their original packaging. In this case, however, you will have to bear any cost of transportation, tax, customs charges involved or handling fees.

*We do NOT provide a return option on prescription lenses are they are custom made to suit your requirements.

We guarantee that all our products sold are genuine and purchased from authorized distributors.

 

Cancellations

Hub Lenses provides absolutely free cancellations on lenses without prescription that have not been shipped. Prescription lens orders cannot be cancelled once the lenses are produced as they are custom made to suit your requirements.


The corresponding refund of an approved cancellation can only be made to the same card used for payment.  Unfortunately, if already shipped from our warehouse orders it will be considered a return and so you will have to bear any transportation, tax or customs charges or any other cost involved.

 Prescription lenses ready for shipping may NOT be returned or cancelled once produced as they are custom made to suit your requirement unless in the rare exception of a manufacturing defect where you will receive a like for like swap.

 

Manufacturing Defects

If you experience a manufacturing defect in either of your lenses, please contact us within 7 days of receiving the product for a free like-for-like exchange.


You may be asked to provide your receipt for verification so please keep your copy and moreover, we may also require evidence in the form of a image or video of the damaged lens with clear details explaining the issue.

Once your feedback is assessed, you will receive an email from us confirming your like-for-like swap provided the issue is categorized as a manufacturing defect. 

 

Disclaimer

*Hub Lenses does not take responsibility for the health of your eyes. Please consult with your eye doctor before making purchases on Hub Lenses. Any technical information regarding contact lenses provided below is not to be used before consulting with your eye practitioner.

If your eyes are experiencing a hurting sensation, pain, discomfort, irritation, redness, itching, swelling, blurriness or loss of vision, please take off your contact lenses immediately and contact your eye doctor.

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only.

Although we have made every effort to display the colours accurately, we cannot guarantee that a device & display of the colours accurately reflect the colour of the products. Your product may vary slightly from those images, all sizes, weights, capacities, dimensions and measurements indicated on our website are approximate only.

The product you receive when applied to your eyes may appear differently to the image shown on the website. You will need to take into consideration the natural colour of your eyes before choosing to buy contact lenses from us.

We accept no responsibility or liability to you for your lack of suitability to wear contact lenses as detailed in the contact lens specification, for your overall suitability to wear contact lenses, or your use of any products ancillary to the wear and use of contact lenses by you.

Feel free to contact us with any questions you may have. Thank you for choosing Hub Lenses