FAQ

How do I put in my contacts?

Step 1. Wash your hands clean with anti-allergen soap and dry them on a lint-free towel.

Step 2. Inspect your contacts to ensure the lenses are the right way around in similar manner to image 2 on the right.

Step 3. Use both hands to keep your eyelids open (do not to blink), roll your eye upwards. Calmly and steadily, insert the lens into the sclera (white part of your eye).

In the case of lenses with longer replacement times than 1 day, ensure to insert the right lens for each eye. Never swap or mix lenses. A handy tip would be to mark your contact lens case prior to wearing them.

Step 4. Look downward to center the lens over your iris (circular, coloured part of your eye)

Step 5. Blink to adjust your lens further.

Step 6. After putting in your lenses, empty, clean and rinse your contact lens case using fresh cleaning solution. Be sure to prop both the case and caps open face-down to let them air dry. Avoid letting the case dry in a humid place or near a toilet.

How do I take out my contacts?

Step 1. Wash your hands clean with anti-allergen soap and dry them on a lint-free towel.

Step 2. Look up and pull down your lower eyelid with your middle finger. Using your index finger, slide the lens down to the white of your eye.

Step 3. Pinch the lens between your fingers and remove it from your eye.

Step 4. Fill the empty lens case with solution.

Step 5. Wet each side of the lens with the solution.

Step 6. Rub each lens for 20 seconds with your finger.

Step 7. Rinse each side of the lens for 10 seconds with a steady stream of the solution.

Step 8. Place lenses in case, tighten lids and wait overnight or at least six hours.

If you wear lenses that are designed to be worn for longer than one day, always use fresh solution to clean and store your lenses (for a minimum of 6 hours). Avoid topping off (using yesterday’s solution) in order to avoid contamination.

Water and contact lenses are not friends, so don’t clean or rinse your lenses with water.

If you wear lenses that are designed to only be worn for one day, throw away the lens at the end of the day and open a new one the next time.

With the exceptions of extended wear lenses, all other lenses are NOT to be worn for more than 8-12 hours (depending on the brand) at a stretch.

After consulting with your eye doctor, you could use specific contact lens eye drops (and not contact cleansing solution which should never be placed directly into the eyes) to lubricate your eyes and re-wet your lenses if you happen to have dry eyes.

Try selecting contact lenses solution products with “preservative-free” marking if your eyes experience any allergy or sensitivity to contact lens solution.

Cleaning, rinsing & disinfecting solutions

Saline solution is for rinsing and storing contact lenses, when you're using a heat or UV disinfection system. You also may need it for use with enzymatic cleaning tablets or cleaning/disinfecting devices. Never use saline products for cleaning and disinfection

Hydrogen peroxide systems may help wearers who are sensitive to preservatives used in multipurpose solutions including cleaning, disinfecting, rinsing and storing your contact lenses.

A daily cleaner is for cleaning your contact lenses by placing a few drops in the palm of your hand and carefully rub the lens for as long as directed (usually around 20 seconds), making sure to clean both sides. Use other products for rinsing and disinfection.

What are the do's and dont's of contact lenses?

  1. Always wash your hands with non-allergen soap, drying your hands on a lint-free towel
  2. Use fresh solution every day.
  3. Gently rub your lenses with clean hands and fresh solution to break up protein and debris.
  4. Frequently clean your contact lens case with solution and replace your case every 3 months
  5. A pair of eyeglasses may be handy, always good to have a backup.
  6. Do not use saline solution and rewetting drops to disinfect lenses as it is not a disinfectant.
  7. Unless in the case of extended wear contact lenses, do not wear your contact lenses for more than 12 hours at a stretch.
  8. With the exceptions of Orthokeratology and extended wear contact lenses, do not wear your contact lenses while sleeping as this deprives the cornea of oxygen which could lead to irritations, discomfort, infections or waking up to dry eyes with blurry vision.
  9. Do NOT expose your contact lenses to water, especially while swimming. Exposing your contacts to water can immediately dehydrate and cause bacteria to adhere which could lead to eye infections.
  10. Avoid storing your contacts in water, always use sterile saline solution recommended by your eye doctor.
  11. Never wear expired contact lenses neither wear them beyond the prescribed usage & replacement schemes. You are not saving but on the contrary, you are gearing up for expensive medical bills.
  12. Make it a practice to never handle your lenses with unclean hands
  13. Just like your hands, your contact lens case has to be clean. Do not use unclean contact lens cases as they can contaminate your lenses with bacteria.
  14. Do NOT mix old solution with new solution.
  15. Avoid delaying eye checkups for more than 6 months.

What are contact lenses made out of?

There are two general types of contact lenses, Hard lens and Soft lens. The hard lenses most commonly used today are rigid, gas-permeable lenses (RGP for short). They are made of plastics and other materials such as silicone or fluoropolymers. Hard lenses hold their shape, yet allow the free flow of oxygen through the lenses to the cornea.

RGP lenses may be the best choice when the cornea has enough astigmatism (is shaped like an egg instead of an orange) that a soft lens will not provide sharp vision. They may also be preferable when a person has allergies or tends to form protein deposits on his or her contacts.

Soft lenses are the choice of most contact lens wearers. These lenses are comfortable and come in many versions, depending on how you want to wear them.

Daily-wear lenses are the least expensive, are removed nightly and are replaced on an individualized schedule. They should not be used as an extended-wear lens.

Extended-wear lenses are worn day and night but are removed at least on a weekly schedule for thorough cleaning and disinfection. They are being recommended less frequently since there is a greater risk of corneal infection with any overnight wear of contact lenses.

Disposable-wear lenses are more expensive, but convenient. They are removed nightly and replaced on a daily, weekly, biweekly, monthly or yearly basis. Disposable lenses are sometimes recommended for people with allergies and for those who tend to form deposits on their lenses.

Colour contact lenses are ones that change the colour and/or appearance of your iris. The most popular type of colour lens are Plano (without power) lenses. Colour lenses are not limited to Plano lenses as many brands offer colour lenses with vision correcting function as well.

Colour contacts come in three kinds of tints:

  • Visibility tint are relatively faint (blue or green in colour) and do not affect your eye color. The lenses are tinted to help you see the lenses better during insertion and removal of prescription lenses, or if you accidentally drop it.

  • Enhancement tint is a solid but translucent (see-through) tint that is a little darker than a visibility tint. As the name implies, an enhancement tint is meant to enhance the natural color of your eyes. Colored contacts with this type of tint usually are best for people who have light-colored eyes and want to make their eye color more intense.

  • Opaque tint is a non-transparent tint that can change your eye color completely. If you have dark eyes, you'll need this type of color contact lens to change your eye color.

    Color contacts with opaque tints come in a wide variety of colors, including hazel, green, blue, violet, amethyst, brown and gray. Read more from allaboutvision.com

Toric soft contact lenses can correct astigmatism(aao.org), but sometimes not as well as RGP lenses do. They usually cost more than other contact lenses.

Bifocal or multifocal contact lenses are available in both soft and RPG varieties. They can correct nearsightedness, farsightedness and astigmatism in combination with presbyopia. Cleaning and disinfection are specific to the lens material.

What's the difference between rigid gas permeable (RGP) lenses and soft lenses?

RGPs are smaller and made out of harder, less pliable material than soft lenses, which makes them less comfortable initially.

What is Silicone Hydrogel?

Silicone hydrogel is another form of hydrogel material (soft, water-loving material) that lets more oxygen through to the surface of the eye.

What are the types of prescription lenses offered by Hub Lenses?

First, let’s look at a sample prescription

Eye

OD (Right)

OS (Left)

Power/SPH

-2.25

-3

BC

8.8

8.8

DIA

14

14

Brand

Acuvue


Also, here are some commonly used symbols/abbreviations in a common contact lens prescription

  • Eye - Which eye the prescription line item is for.
  • OD - Right Eye (oculus dexter)
  • OS - Left Eye (oculus sinister)
  • OU - Both Eyes (oculus uterque)
  • SPH - Sphere (this can also be referred to as Power or PWR)
  • BC - Base Curve is a measure of the curvature (ranging between 8 and 10) of contact lenses. This helps it fit your cornea more comfortably since some corneas are "steeper" or "flatter" than others.
  • DIA - Diameter (usually between 13mm and 15mm)
  • Brand – The Brand prescribed by your eye doctor

Spherical contact lenses are the most common type of contact lenses for prescription lens users. As the name suggests, the lenses are Spherical in shape and are used to correct myopia (nearsightedness) or hyperopia (farsightedness)

Toric lenses are used to correct odd curvature of the cornea or lens in your eye referred to as corneal astigmatism. Their shape resembles a slice of a doughnut in contrast to Spherical lenses.

In essence, the lens creates different refractive or focusing powers on the vertical and horizontal orientations. The refractive strength increases or decreases gradually as you move around the lens.

Toric lens prescription contain two additional numbers that relate to the correction of the astigmatism. These two numbers are usually separated by an "X" and read as "times", they are indicated with the following symbols/abbreviations.

CYL - Cylinder (usually a number between -4.00 and +4.00)

AX - Axis (usually a number between 1 and 180)

Bifocal or Multifocal

A smaller minority of patients require lenses that are bifocal or multifocal. Prescriptions for these types of lenses will contain an additional number with the following symbol/abbreviation.

ADD - Also known as "Add Power" or "Extra Strength" which is added magnifying power ranging from +0.75 to +3.00D which is applied to the bottom part of multifocal lenses to correct presbyopia. Read more from www.allaboutvision.com.

Bifocal or multifocal contact lenses are made with two or more prescriptions in each lens which allows people to see clearly both near and far. Bifocal and Multifocal lenses for presbyopia (gradual thickening and loss of flexibility of the natural lens inside your eye commonly found in persons of age 40 and above), are designed with "alternating vision" or "simultaneous vision" functions. Alternating vision lenses have a split-lens design, where the separation between prescriptions is made with an obvious line between the top and bottom of the lens. Simultaneous vision lenses require the eye to look through both prescriptions at the same time and allow the eye to select the correct prescription power.

What is the difference between eyeglass prescription & contact lenses prescription?

A contact lens prescription is not the same as an eyeglass prescription. In addition to the lens power, your contact lens prescription contains several other pieces of information related to the size of the lens.

Even the power of the lenses is generally not the same as in your eyeglass prescription and this could be because of a no. of reasons.

1. The contact lens sits on the surface of your eye, while your eyeglasses sit about 12 mm in front of your eye

2. Regular soft contacts do not correct your astigmatism, but your eye doctor will typically try to partially correct it by changing the power of the lens.

3. Your prescription will also contain an expiration date. This is typically one to two years from the date that the contact lenses were fitted.

4. BC (base curve) values range from about 8.0 to 10.0. The doctor fits the lens with the curvature most appropriate for your eye. Most lenses come in several different BC values. If your prescription does not contain a BC value, this is likely because your brand of lenses only comes in one base curve.

5. BC values are a bit like clothes sizes - just because you are a BC 8.6 in one brand doesn't mean you will be the same in another brand.

Do colored contact lenses work on dark eyes?

Yes, they are called opaque contacts as opposed to enhancer tints which work only on light colored eyes. Bi-weekly, monthly, 3 months, 6 months, yearly, daily & extended wear opaque contacts are available in different colors, shades & brands

At what age can you start wearing contact lenses?

We only sell our contact lenses to persons of age 18 and above.

Why is it necessary for contact lens wearers to have regular eye exams?

Regular eye exams are important not only to check your prescription but also to evaluate the health of your eyes. This is especially important for contact lens wearers because the contacts could be causing damage to your eyes without necessarily causing any obvious symptoms.

Can a contact lens get lost behind my eye?

No. At worst, you might have trouble finding it under your upper eyelid if you rub your eye and dislodge the lens from its proper position. If necessary, your eye doctor can help you locate and remove the lens.

I have dry eyes. Can I wear contact lenses?

Contact lenses are not contraindicated in most cases of dry eye and can be worn successfully even in challenging environments. Ask your contact lens practitioner for advice on lens types and alleviating dryness, and check before using any eye drops or dry eye preparations.

How do I know if my lenses are inside out?

There are generally three ways to tell if your colored contacts are inside out. First, you could place the lens on the tip of one finger such that it resembles a bowl. Check if the edges are smooth or if they flare outwards. If the latter is true, then your lens is indeed inside out. Second, you could place saline solution into the “bowl” of your lens drop by drop. If the edges start to curl inward, then the lens is in the right position. Otherwise, you’ve got it inside out. Third, you could place the lens on the crease of your palm just below your pinkie finger. Slowly, curl your fingers inward. If the edges of the lens also roll inwards, then it’s in the right position. Otherwise, it is inside out.

What is Presbyopia?

Presbyopia is the normal loss of near focusing ability that occurs with age. Most people begin to notice the effects of presbyopia sometime after age 40, when they start having trouble seeing small print clearly — including text messages on their phone.

What is Astigmatism?

Astigmatism is a vision imperfection which causes objects at all distances to appear blurred or distorted. It occurs when the cornea (the clear front cover of the eye) is irregularly shaped or sometimes because of the curvature of the lens inside the eye. Most people with astigmatism have some myopia (nearsightedness) or hyperopia (far-sightedness) as well.

Why are the lenses moving so much in my eye when I blink?

If the contact lenses are moving and uncomfortable in your eye this means that the lenses are inside out. You need to remove them immediately and invert them before wearing them again.

Can I wear my contact lenses overnight?

Only lenses approved for overnight use ('extended' or 'continuous' wear lenses) can be worn during sleep and then only on the advice of your contact lens practitioner. Sleeping in contact lenses increases the risk of eye infection irrespective of lens type.

Can I swim with my contact lenses on?

As a general rule, exposure of your contact lenses to any sort of water whether in a swimming pool, the shower, hot tub or even “homemade saline solution” is not advisable as there are bacteria in the water that can adhere to your lenses and cause infections.

I’m interested in wearing contact lenses. How long does it take to get used to them?

It depends on the type of contact lenses you choose. Most people get used to soft (hydrogel or silicone hydrogel) contact lenses immediately or in just a few days. If you choose rigid gas permeable (RGP or GP) lenses or hybrid contact lenses, it might take a couple weeks or longer for your eyes to fully adapt to the lenses.

Account info

How do I sign in if I forgot my password?

If you have forgotten your password, click on the “Sign in” link found in the header of the page and then click on “forgot password” and follow instructions.

How do I change the email or password on my account?

If you would like to change your email or password, sign in and once you do so, you can go to your “Account Details” and make necessary changes from there.

How do I stay in touch with the latest trends and offers?

Subscribe to our newsletter by entering your e-mail address in the subscription box in the page footer. Also, you can follow us on Facebook and Instagram by clicking on the links at the page footer and liking our page on the social app.

Delivery

How do I place an order?

First, you would need to sign up with us by clicking on “login” found on the header of the page and then “create an account”.

Once your account is created, log in and select your choice of trendy contact lenses. Finally, click on the cart icon found on the header and make safe payments through PayPal (we accept Visa & MasterCard).

What happens after I have placed my order

After you have placed your order, we will send you a confirmation directly to your registered email.

How do I track my shipment?

We have partnered with leading courier organizations including Fedex & Aramex to provide you with premium delivery service. You will receive a tracking no. once your order has been collected by our courier partners and subsequently, you will be contacted before your order is dispatched from the courier facility. You are able to track your shipments on the designated courier’s website depending on your location, www.fedex.com or www.aramex.com

How long after placing an order will I receive my contacts?

Orders may vary upon the location (UAE, GCC, all other international destinations) and as well as the type of lenses ordered, i.e. With Prescription or Without Prescription Lenses.

Orders of Lenses without Prescription- U.A.E orders require 1-3 business days, GCC orders require 3-5 business days, and all other available international destinations require 4-7 business days.

Prescription lens orders- U.A.E orders require 2-4 business days, GCC orders require 4-7 business days, and all other available international destinations require 5-7 business days.

*All estimations are subject to stock availability.*


Is shipping free of charge?

Delivery is absolutely Free for All UAE, KSA, KWT, BAH, OMN & EGY orders. If your country is not listed, however, not to worry. International customers may avail of Free Express international Shipping with a minimum spend of USD 49. Alternatively, there will be a surcharge of USD 10-20 for express international shipping.

Are taxes & customs charges included in our displayed prices?

UAE: All orders to UAE and GCC countries will be charged with 5% VAT at checkout. There are no additional delivery charges.

GCC Countries: All GCC orders outside UAE will be charged with 5% VAT upon checkout. Any additional Tax or Customs duties applicable will be collected by our courier partners upon delivery.

International Outside GCC: Taxes and Customs charges are not included in Hub Lenses displayed prices. Taxes & Customs charges may vary from country to country and any Tax or Customs charge will be collected accordingly by our designated courier partner upon delivery.

Return Policy

What are conditions for returns? How do refunds work?

Cancellations

  • You will receive a notification if an order has been cancelled prior to shipping as you would qualify for a free refund.
  • Plano Lenses or Colour Contact Lenses without prescription power may be returned within 7 days of receiving the product as long as the seal is intact and the lenses are in good condition. In this case, however, you will have to bear the delivery charges to & from you unfortunately. 

  • *If already shipped, Prescription Lens orders may not be cancelled or returned.*

Manufacturing defects

In the case of manufacturing defects, contact us within 7 days of receiving the product for a free exchange.

You may be asked to provide the receipt for verification so please keep your copy.

We may require you to provide an image of the damaged lens with details explaining the issue. Once your feedback is assessed, you will receive an email from us confirming your free exchange provided the issue is categorized as a manufacturing defect(to be assessed by Hub Lenses).

You will receive your replacement lens or lenses within 21 days or confirmation.

Payments

What are the payment methods accepted?

We accept online payments through PayPal, VisaMasterCard & AMEX credit/debit card in USD, AED, EUR, SAR, AUD, GBP, CAD, NZD, EGP (or any other listed currency).

Are taxes included in the invoice?

Taxes are NOT included in our prices. Depending on the country or state you live in, the courier will collect any additional Tax or Customs charges applicable to you. Please check with your local authorities for more details.

UAE: All orders to UAE will be charged with 5% VAT at checkout. There are no additional charges beyond the price of the product(s) and subsequent VAT.

GCC Countries: All GCC orders outside UAE will be charged with 5% VAT upon checkout. Any additional Tax or Customs duties applicable will be collected by our courier partners upon delivery.

International outside GCC: Taxes and Customs charges are not included in Hub Lenses displayed prices. Taxes & Customs charges may vary from country to country and any Tax or Customs charge will be collected accordingly by our designated courier partner upon delivery.

Disclaimer

*Hub Lenses does not take responsibility for the health of your eyes. Please consult with your eye doctor before making purchases on Hub Lenses. Any technical information regarding contact lenses provided below is not to be used before consulting with your eye practitioner.

*If your eyes are experiencing a hurting sensation, pain, discomfort, irritation, redness, itching, swelling, blurriness or loss of vision, please take off your contact lenses immediately and contact your eye doctor.

* Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device & display of the colours accurately reflects the color of the products. Your product may vary slightly from those images, all sizes, weights, capacities, dimensions and measurements indicated on our website are approximate only.

The product you receive when applied to your eyes may appear differently to the image shown on the website. You will need to take into consideration the natural color of your eyes before choosing to buy contact lenses from us.

We accept no responsibility or liability to you for your lack of suitability to wear contact lenses as detailed in the contact lens specification, for your overall suitability to wear contact lenses, or your use of any products ancillary to the wear and use of contact lenses by you.

Feel free to contact us for any further information. Thank you for choosing Hub Lenses.

Last Edited on 2018-02-18