Delivery

Order tracking
After placing an order with us, you will receive an order number on Hub Lenses checkout page as well as by email (check your junk/spam folder if not and whitelist hello@hublenses.com). Depending on the nature of your order, i.e. Colour Contact Lenses without a prescription (take 1-3 business days to be dispatched) or with prescription/RX power(take 3-5 business days to be dispatched). Once processed by us, your order will then be picked up from our warehouse by our corresponding courier partner and shortly after, you will receive an AWB (Air Way Bill). Following this, you can visit the corresponding courier's website and enter the issued AWB Number to track your order. If you don’t see full updates for over 24 hours after the AWB is issued, please contact us via email hello@hublenses.com or Tel +971 52 235 8800 during our business hours and we will be glad to assist you.

*Prescription orders may take an additional 2-4 business days in addition to the shipping times mentioned below.

*All orders to the USA require a prescription

Country 

Delivery Time

Shipping Charges

Tax During Checkout

Tax & Duties During Delivery

Payment Options

United Arab Emirates

1-2  Business Days

Free 

0%

0

Cash On Delivery, Credit/Debit Card or Paypal

Saudi Arabia

4-5  Business Days

Free for USD 85 spend or more. Alternatively, there will be a shipping fee of USD 9

0%

To be collected during delivery as per local Tax & Customs rates

 Cash On Delivery (Additional USD 6), Credit/Debit Card or Paypal

Bahrain, Kuwait, Oman, Egypt

4-5  Business Days

Free for USD 85 spend or more. Alternatively, there will be a shipping fee of USD 8

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

USA(Prescription required)

4-5  Business Days

Free for USD 85 spend or more. Alternatively, there will be a shipping fee of USD 10

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Canada

4-5  Business Days

Free for USD 85 spend or more. Alternatively, there will be a shipping fee of USD 10

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

United Kingdom

4-5  Business Days

Free for USD 85 spend or more. Alternatively, there will be a shipping fee of USD 7

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

 

Austrailia & New Zealand

 

4-5  Business Days

Free for USD 85 spend or more. Alternatively, there will be a shipping fee of USD 10

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Denmark,  Germany, France, Italy, Ireland, Switzerland, Sweden
Netherlands, Finland

4-5  Business Days

Free for USD 85 spend or more. Alternatively, there will be a shipping fee of USD 9

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

 Andorra, Austria, Belgium,
Greenland, Luxembourg, Norway, Poland, Portugal, Spain

4-5  Business Days

Free for USD 85 spend or more. Alternatively, there will be a shipping fee of USD 9

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Greece, Cyprus, Croatia
Czech Republic,
Estonia, Romania
Ukraine, Turkey

5-7 Business Days

USD 12

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Hungary, Iceland, Latvia,
Liechtenstein, Lithuania,
Malta, Monaco

5-7  Business Days

Free for USD 85 spend or more. Alternatively, there will be a shipping fee of USD 10

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

India, Jordan, Iraq, Lebanon, Pakistan

5-7  Business Days

Free for USD 85 spend or more. Alternatively, there will be a shipping fee of USD 10

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Japan, Hong-Kong, Macau, Singapore, Taiwan, Thailand

5-7  Business Days

Free for USD 85 spend or more. Alternatively, there will be a shipping fee of USD 10

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Malaysia, Philipines, South Korea, Indonesia

5-7  Business Days

Free for USD 85 spend or more. Alternatively, there will be a shipping fee of USD 10

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

China

5-7  Business Days

USD 12

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Ethiopia, Kenya,

Tanzania & South Africa 

4-7  Business Days

USD 12

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Nigeria & Morocco

5-7  Business Days

USD 15

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

Argentina, Colombia, Chile,

Venezuela, Mexico

7-8 Business Days

USD 20 

0%

To be collected during delivery as per local Tax & Customs rates

Credit/Debit Card or Paypal

                                                       

Delivery time

UAE orders expected delivery times range between 1-2 business days after placing the order for Colour Lenses Without Prescription. Prescription lenses for UAE customers would take 2-4 business days. GCC orders require anywhere between 4-7 business days. All other international orders require between 4-12 business days depending on the category of lenses ordered. Please bear in mind that these are average delivery durations. It is important that you respond to phone calls from Hub Lenses or our trusted courier partners for address verification and arranging delivery, in order to deliver your shipment in due course. Please note that all our estimations are made assuming The ordered stock is available with us or our suppliers especially in the case of prescription lenses For international orders, the goods are not held up for whatever reason at your local customs as this may delay our estimations. The order is placed on a business day in the UAE, i.e. Saturday through Thursday from 10 a.m. to 6 p.m (+4 GMT). Orders placed after 2 p.m. (+4 GMT) will be processed the following day.

Delivery Locations

Hub Lenses is located in Dubai, UAE and delivers to metropolitan areas of countries worldwide including UAE, SA, US, UK, IE, FR, DE, ES, AU, NZ, ZA, EG, SG and much more across the globe. Unfortunately, there are a number of places beyond the city limits of the locations listed on our courier partners website that we are not able to deliver to. In this case, you will be required to collect your shipment from the nearest branch. These locations can be found on the courier's page "delivery locations within city limits" or by contacting the courier's local customer care contact no. mentioned on their website. When your order is shipped, you will receive an email with your shipment details. These messages will contain your Airway Bill Number which will be a string of numbers e.g. 3992789952. This number can be used to track your shipment on the courier’s website. For more information about dispatched orders, you may refer to the help-line number mentioned on the website of the courier through which your order is shipped. If none of the above is working for you, please don't hesitate to get in touch with us by emailing at hello@hublenses.com or calling us on +97152 235 8800.

*Please note at the time of delivery, the courier will require an identification for security purposes. Only government issued IDs will be accepted, i.e Emirates ID or equivalent National ID, driving license or original passport).

Order Changes

If you need to change your delivery address, add to your current order, or are experiencing unusual difficulty placing an order, you can either call one of our friendly customer service team representatives on +971 52 235 8800 or send an email to hello@hublenses.com and we'll get back to you.

You may cancel your order at any time before the order has been shipped from our warehouse without reason. Please send our customer care team an email at hello@hublenses.com and share your order number as well as a request for cancellation. Once you've received an Air Way Bill # implying that your order has been collected by our courier, the cancellations will not be accepted. Please note that orders Toric(For Astigmatism) or Multifocal Lenses may NOTbecancelledoncecreate as they are custom made to suit your requirements.

Shipping Charges

Deliveries within the UAE are all free of charge.

Free Express Shipping to GCC & Egypt  (excluding tax & customs charges) with a minimum spend of USD 85. Alternatively, there will be a shipping charge(excluding Tax & Customs charges) of USD 9-10.

The majority of international customers outside the GCC will be can a avail of free shipping(excluding Tax & Customs charges) with a minimum spend of USD 85. Alternatively, there will be a shipping charge(excluding Tax & Customs charges)  of USD 7 - USD 20 depending on the country of delivery.


*Hub Lenses credit cannot be used to cover any service fees, shipping fees and additional tax and/or customs charges levied by the courier company. Hub Lenses prices cover the cost of the items only.*

Shop at ease as we provide warranty on all products sold. We offer a return option of orders claimed within a period within 3 days of receiving the product provided the lenses are sealed, unopened, in good condition in their original packaging. In this case, however, you will have to bear any cost of transportation, tax, customs charges involved or handling fees.

*We do NOT provide a return option on prescription lenses are they are custom made to suit your requirements.

We guarantee that all our products sold are genuine and purchased from authorized distributors.

Cancellations

Hub Lenses provides absolutely free cancellations on lenses without prescription that have not been shipping. Prescription lens orders cannot be cancelled once the lenses are produced as they are custom made to suit your requirements.


The corresponding refund of an approved cancellation can only be made to the same card used for payment.  Unfortunately, if already shipped from our warehouse orders it will be considered a return and so you will have to bear any transportation, tax or customs charges or any other cost involved.

 Prescription lenses ready for shipping may NOT be returned or cancelled once produced as they are custom made to suit your requirement unless in the rare exception of a manufacturing defect where you will receive a like for like swap.

Manufacturing Defects

If you experience a manufacturing defect in either of your lenses, please contact us within 7 days of receiving the product for a free like-for-like exchange.


You may be asked to provide your receipt for verification so please keep your copy and moreover, we may also require evidence in the form of an image or video of the damaged lens with clear details explaining the issue.

Once your feedback is assessed, you will receive an email from us confirming your like-for-like swap provided the issue is categorized as a manufacturing defect. 

Disclaimer

*Hub Lenses does not take responsibility for the health of your eyes. Please consult with your eye doctor before making purchases on Hub Lenses. Any technical information regarding contact lenses provided below is not to be used before consulting with your eye practitioner.

If your eyes are experiencing a hurting sensation, pain, discomfort, irritation, redness, itching, swelling, blurriness or loss of vision, please take off your contact lenses immediately and contact your eye doctor.

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only.

Although we have made every effort to display the colours accurately, we cannot guarantee that a device & display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images, all sizes, weights, capacities, dimensions and measurements indicated on our website are approximate only.

The product you receive when applied to your eyes may appear differently to the image shown on the website. You will need to take into consideration the natural colour of your eyes before choosing to buy contact lenses from us.

We accept no responsibility or liability to you for your lack of suitability to wear contact lenses as detailed in the contact lens specification, for your overall suitability to wear contact lenses or your use of any products ancillary to the wear and use of contact lenses by you.

Feel free to contact us with any further questions you may have. Thank you for choosing Hub Lenses :)